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What You’ll Do:

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• Provide customer service to “walk-in” patients, assisting with mask fitting, machine trouble-shooting, complete machine set-up, etc.

• Review patient prescriptions and sleep studies for proper instruction

• Review patient accounts for information needed to process patient orders

• Instruct patient on details of machine and supply usage, including recommendations for masks

• Discuss compliance guidelines required by insurance

• Explain resupply program process to patients

• Perform patient calls, including but not limited to, resolving mask issues and machine/technical issues and compliance issues/questions as needed

• Serve on after-hours call rotation to handle emergency patient calls

• Ensure patient satisfaction with expediency when responding to patient calls and voicemails

• Educate the customer and document interactions through contact tracking

• Utilize computer technology to handle high call volumes

• Other duties as assigned

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How You’ll Stand Out:

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• CPAP/BiLevel equipment knowledge, including compliance requirements and usage, preferred

• Excellent customer service and listening skills

• Able to work in a fast-paced environment with the ability to troubleshoot issues with a high sense of urgency

• Exemplify a pleasant, patient and friendly attitude with a demonstrated passion for excellence with respect to treating and caring for patients

• Strong interpersonal skills; ability to communicate effectively, both verbally and in writing, at all levels of the organization

• 1-2 years of customer service experience, preferably in healthcare environment

• Working knowledge of Microsoft Office applications

• High School graduate or GED required; Bachelor's Degree preferred