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Clinical Care Technician

Part Time

Calabasas, CA

We have a terrific opportunity for a Clinical Care Technician who wants to join our team in our Calabasas office (this position is not remote).

What You’ll Do:

  • Provide customer service to “walk-in” patients, assisting with mask fitting, machine trouble-shooting, complete machine set-up, etc.

  • Review patient prescriptions and sleep studies for proper instruction

  • Review patient accounts for information needed to process patient orders

  • Instruct patient on details of machine and supply usage, including recommendations for masks

  • Discuss compliance guidelines required by insurance

  • Explain resupply program process to patients

  • Perform patient calls, including but not limited to, resolving mask issues and machine/technical issues and compliance issues/questions as needed

  • Serve on after-hours call rotation to handle emergency patient calls

  • Ensure patient satisfaction with expediency when responding to patient calls and voicemails

  • Educate the customer and document interactions through contact tracking

  • Utilize computer technology to handle high call volumes

  • Other duties as assigned

How You’ll Stand Out:

  • CPAP/BiLevel equipment knowledge, including compliance requirements and usage, preferred

  • Excellent customer service and listening skills

  • Able to work in a fast-paced environment with the ability to troubleshoot issues with a high sense of urgency

  • Exemplify a pleasant, patient and friendly attitude with a demonstrated passion for excellence with respect to treating and caring for patients

  • Strong interpersonal skills; ability to communicate effectively, both verbally and in writing, at all levels of the organization

  • 1-2 years of customer service experience, preferably in healthcare environment

  • Working knowledge of Microsoft Office applications

  • High School graduate or GED required; Bachelor's Degree preferred

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