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What You’ll Do:

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• Help oversee management of selected contracted labs, private referrals, respiratory therapists, sales reps, and patients with regard to reporting, medical records, process management, patient tracking, patient issues, and any other miscellaneous procedural/administrative tasks

• Provide educational information to referral sources regarding required documentation/paperwork, compliance issues, follow-up care, etc. needed for incoming referrals

• Conduct scheduled calls and emails with referral sources to ensure receipt of medical records and patient information needed for accurate and timely file completion

• Work with referral sources to educate on best practices regarding current patient information, patient supply program, medical record requirements, etc.

• Exercise judgment to reach decisions independently to execute the processing of the account (patient) when special circumstances are presented

• Review reporting with referral partners and sales reps for visibility into patient status

• Meet department priorities and goals set forth by management

• Other duties as assigned.

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How You’ll Stand Out:

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• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

• Strong communication, problem solving, and analytical skills required

• Must have attention to detail

• Proven skill to multi-task and prioritize workload with frequent interruptions

• Ability to work in a fast-paced environment

• Working knowledge of MS Office and ability to learn company-wide databases

• High School graduate or GED required; Bachelor’s Degree preferred