Responsibilities:

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• Handle sleep coach calls, providing resolution, and patient care

• Assist field Respiratory Therapists with clinical care questions and/or patient issues

• Handle inbound and outbound calls from patients to assist in resolving mask and machine issues/technical problems

• Perform needed compliance follow-up calls and exercise patient resolution management

• Process machine modem downloads 

• Review data obtained from compliance software, analyzing patient hours of usage based on private insurance requirements, making recommendations to resolve any issues

• Serve as “after-hours on-call tech” for patient calls as part of Clinical Care team rotation

• Deliver equipment and setup patients as needed

• Set up discharge patients on NIV equipment as needed

• Provide customer service to walk-in patients, assisting with mask fitting, machine troubleshooting, machine set-up, etc.

• Other duties as assigned

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Qualifications:

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• Current RT license 

• Previous experience in DME industry or equivalent industry setting, with familiarity regarding HIPAA regulations and patient privacy compliance

• Competent in PAP, Oxygen and NIV therapy and instruction to patients

• Demonstrated attention to detail and follow up

• Excellent customer service skills

• Ability to communicate clearly both verbally and in writing

• Working knowledge of MS Office Suite 

• Ability to work flexible schedule (on-call and weekends may be required)