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About Nationwide Medical, Inc.

We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.

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As a Clinical Care Representative…

​You will communicate closely with patients to ensure success with PAP therapy. Are you detailed, solutions-oriented, and committed to helping others? Let’s talk!

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We’ve Got You Covered

We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.

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More Reasons to Join the Team

Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral program, and more.

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Hours: 8:00 am to 4:30 pm, Monday through Friday

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What You’ll Do

• Complete various compliance driven outreaches

• Assist patients PAP device issues over the phone, providing detailed guidance on resolving issues

• Educate patients on proper mask usage and recommend more suitable mask options

• Educate patients on the importance of consistent use of their CPAP/BiLevel machines

• Review patients' compliance data

• Explain the compliance guidelines required by insurance to ensure patients understand the criteria they must meet for coverage

• Provide support for oxygen patients as needed

• Accurately document all patient interactions and outcomes

• Follow all assigned clinical care processes and ensure consistent delivery of high-quality patient support

• Support Clinical Care by handling inbound patient calls, as needed

• Other duties as assigned

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How You’ll Stand Out:​

• High School graduate or GED required

• 1-2 years of customer service experience, preferably in healthcare environment

• Excellent customer service skills (ability to handle sensitive/challenging communications)

• Demonstrated passion for excellence with respect to treating and caring for patients

• Ability to prioritize workload with frequent interruptions

• Ability to work in a fast-paced environment

• Has a pleasant, patient and friendly attitude

• Problem-solving skills required

• Excellent attention to detail

• Working knowledge of Microsoft Office applications

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We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.