Patient Return Request

Submit a Return Request for Your Order

At Nationwide Medical, we are committed to ensuring your satisfaction and quality of care. If you received a defective product or an item in error, or if your product is still unopened and in salable condition, you may submit a return request here. Please fill out the form below to start your return process. After you submit, our Patient Services team will review your request and provide you with instructions, including a Return Authorization (RA) number if approved.

Return Policy

  • Sales returns may be accepted if the item is in unopened and salable condition, and the request is submitted within 30 days of the original invoice date, with proof of purchase.
  • Returns are allowed without any fee only in cases of an error by Nationwide Medical (e.g. wrong item shipped) or when a defective product was received.
  • In all other cases where the return is approved, the patient is responsible for return shipping costs.
  • Once we receive the returned product and verify its condition, a $15.00 restocking fee will be applied to the patient’s account balance.
  • Important: If an item has been opened, used, or is not in resalable condition, it is not eligible for return (unless it is defective or shipped in error).
  • Returns must include proof of purchase (invoice or order number).
  • Returns submitted without an approved RA (Return Authorization) number will not be accepted nor refunded.

How the Process Works

  1. Fill out the return request form below and submit.
  2. Our Patient Services team will review your request and notify you whether your return is approved.
  3. If approved, we will issue you a Return Authorization (RA) number and instructions for return shipping (e.g. send-to address, packaging guidelines).
  4. You ship the item back (at your cost, unless return is due to our error or defect).
  5. Upon receipt, we inspect the item. If it is in acceptable (unopened, salable) condition, we issue a refund or credit minus the $15 restocking fee (if applicable).
  6. If the item is not in acceptable condition, we will contact you with the status of your request.
After submission, you will receive email confirmation and further instructions from our Patient Services team.

Additional Notes / Disclaimers

  • Non-returnable items: Opened, used, or non-salable items (unless defective) are not eligible.
  • Timing: Returns must be requested within 30 days of invoice date.
  • RA Required: Returns submitted without a valid Return Authorization number will not be accepted.
  • Refund timing: Refunds or credits (minus restocking fee, if applicable) will be issued after we receive and inspect the return; processing may take several business days.
  • Contact us: If you have questions about your return, call Patient Services at 1-877-307-2727 or email patientservices@nationwidemedical.com